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Pat Moore was amazing to work with. When I was first just calling around to get an idea of who to go with for a lender, Pat was informative without being pushy. This was actually what helped me decide to go with RealGenius. I can honestly say, that I did not feel stress with the whole home buying process and it was largely because of Pat and the team.

They have been wonderful and very helpful through the whole process. They were very patient and answered a lot of my questions. When I run into a problem, they were very quick to handle it. It’s my first experience with mortgage with Real Genius from May to June.

I had a really great experience refinancing with Real Genius, and I wanted to share it in case it helps others too. What stood out to me the most was how understanding and supportive the team was throughout the whole process. They really tried to understand my situation and what I needed. Before choosing a lender, I got quotes from a lot of different places—mortgage search platforms, popular rate websites, and even my own banks. I shared my credit score, job details, and information about my home, spoke with several representatives, and compared different loan options. What made Real Genius different wasn’t just their competitive rates and offers. It was also how carefully they listened, tried to understand my real priorities, and worked to find a solution that fit me. Some lenders just wanted to throw numbers at me over the phone, gave higher offers than what they initially showed, or asked to see competitor offers without trying to improve their own. One lender even talked about possible numbers on the phone but never sent me a written offer, even when I asked. For such an important decision, it was really important for me to see everything clearly in writing—interest rate, monthly payment, loan amount, fees, and closing costs. I didn’t want any surprises later. NBKC Bank was one of the companies that initially offered the second lowest rate. But after a short period of communication, I didn’t receive any follow-ups or updates, which made it hard for me to trust their offer or move forward with them. Süleyman was different. He took the time to understand my situation, listened to my priorities, and explained the available options clearly. At first, even among the best offers, the monthly payment was still high for me. I clearly said that I didn’t want to increase the loan amount or roll closing costs into the loan just to lower the monthly payment. Some other companies suggested that approach, but I wanted to keep my loan balance as low as possible. Süleyman, Mary, and the Real Genius team really took this concern seriously. They helped me keep my loan amount as low as possible, removed the appraisal fee and some other costs, and improved my monthly payment without unnecessarily increasing my loan balance. Before making a final decision, I reached out again to a few lenders and asked if they could match or beat the Real Genius offer. One company honestly told me that the Real Genius offer was very strong and they couldn’t beat it. My banks and other lenders also couldn’t provide a better final offer. At that point, I felt confident that Real Genius was the best overall option for me. During the process, I had some uncertainty about my immigration status, which made the timing pretty stressful. The team was very understanding, patient, and supportive about this. They told me that if I decided not to continue at any stage, I wouldn’t face any penalties or out-of-pocket costs. That was honestly a game changer for me. It allowed me to move forward carefully without feeling pressured or rushed while waiting for my immigration update. Since I didn’t want to miss the good rate and opportunity, I signed the refinance documents while waiting for my immigration update. Luckily, I received my immigration approval on Monday morning. After that, I felt comfortable sending the closing costs and fully moving forward with the refinance. Mary, as the mortgage processor, handled the documents, follow-ups, and details very carefully. Lori made sure everything was clear and organized during the closing stage, which helped the process go smoothly. Süleyman coordinated everything, kept a close eye on the process, and made sure I was connected with the right people at the right time. Each of them was really helpful in their role. The entire refinance process was completed in just 29 days. I’m very grateful to Süleyman, Mary, Lori, and everyone involved. Their professionalism, patience, communication, and genuine effort to find solutions made what could have been a stressful process much easier for me. I would definitely recommend Real Genius to anyone looking for a mortgage team that really listens, works in your best interest, and provides strong support from start to finish.

This is my second loan with Real Genius. Very honest and straight with their numbers. Made my second transaction even easier. Pat Moore is awesome and would definitely recommend. I normally don't post reviews, but had to as I wish I read something similar to this when purchasing or refinancing my properties in the past.

Eddie, Nate, and Lori are truly THE dream team. From the very beginning all the way to closing, they made what could have been a stressful process feel smooth and manageable. They were always available to answer our questions, explained everything clearly, and kept me informed every step of the way. Their professionalism, patience, and dedication gave us confidence throughout the entire home-buying process. They worked hard to ensure everything stayed on track and truly went above and beyond to help us become first time homeowners.

Dylan and Mary were great from the beginning of our loan process to the final closing. They communicated regularly and went above and beyond to help us close early. We were happy with our rate and cost of the loan and customer service was great.

Service, good communication, always respond my calls and explain every detail of the process

I had a great experience working with Dylan on my home loan. He was approachable, knowledgeable, and collaborative throughout the process. He explained things clearly and patiently, offered competitive terms, worked closely with his internal team, and helped close the loan on a very tight timeline. I also appreciated how he balanced both customer needs and lender requirements professionally.

I was nervous about using an online mortgage broker, but I wouldn’t hesitate to use Real Genius again. The entire process was as seamless as it could be. The team was responsive, efficient, and extremely organized. The title company said they had never heard of Real Genius but went out of their way to share how fast and thorough the information flow was. I just can’t say enough about how easy they made the process and, most importantly, every number at closing was almost exactly what they said it would be in the initial quote.

Had a great experience. Better than any bank I’ve worked with thus far. I worked with Dylan Arnold and he was very helpful and always kept me in the loop.