Chad Groce

Fast,painless and great rate and low closing costs

Our customer service experience with Real Genius was nothing short of a Five Star rating. It all started with the associates at Real Genius that walked/assisted us through the seamless process. There was constant /factual communication throughout the process for our benefit. Everyone was professional, knowledgeable, courteous, responsive, and willing to assist with every detail. I would like to do a shout-out to Dean Fiore, who assisted us on getting our process started. Dean was the first Real Genius associate we communicated with and what an impression he left on us! Thank you Dean. We were then setup with Gigi DePoli, our Sr. Mortgage Banker. Gigi took us through the entire mortgage process, constantly communicating and checking in with. We felt like we were in good hands with Gigi. Gigi is very knowledgeable and has tons of experience in his position. Thank you Gigi, you always made us comfortable from start to finish. Then there was James Baxter, our Processing Manager. James ensured that our goals in the financing transaction were met. James ensured we understood every step of our loan and loan terms. We had 3 home runs with the associates that assisted us at Real Genius. Thank you Real Genius for the best mortgage experience!!

Every Thing Went Great From Start To Finish.

Can’t say enough good things about Real Genius. I’ve worked with Woody Haskins for a few years and multiple home purchases, it’s always been the best experience. The Real Genius team is also extremely helpful! James went above and beyond - he worked out the logistics of purchasing a home while we lived in another state, which was at times like herding cats. But nothing I had to worry about, thankfully. They managed everything and made it so easy.

I worked with Patrick Moore. He was responsive, helpful, and not pushy on anything. He allowed me to lock in a low rate compared to the market average. Highly recommend.

John and Chad were great!

Dean was the most polite, patient, and accommodating person. He offered us best rates among the leading 6 agents/banks. Highly recommend him for his work, dedication, and help.

I had the pleasure of working with Jennifer. She was amazing to work with. Very fast and prompt with every question that I had. She seemed like she was very knowledgeable at what she does. I couldn't have asked for anybody better to work with. I'm definitely recommending more of my friends and family to work with her.

Cheyenne did a great job working with the less than perfect measurements i provided. She understood that this was an initial pass for me as i gather information and come to understand and price IKEA cabinets, and how they may suit my renovation. She was flexible with this, and played along with me. It's in that openness, I found freedom to go beyond just replacing cabinet for cabinet. She also took the opportunity to let me know of the programs IKEA offers (measuring appointments, installation crew, as well as counter options) I look forward to fine-tuning my plans and putting together an official order in the very near future.

2 weeks! From the time that I clicked enter on my computer to submit the online application until I signed the closing papers in my kitchen sitting at my own table took only 2 weeks! The entire process could not have been any more simple and smooth. They would send me an email every time that a document was requested and I would have it uploaded with a confirmation of receipt in less than 24 hours. The phone communication and the level of professionalism was very comforting. This was the quickest, easiest and most worry free closing that I have ever been involved in! The closing attorney took their time explaining every paper that I was signing and was happy to answer any questions that had. I highly recommend them and I will definitely use them again when needed!